Digital imaging support,
built around your practice
From remote software assistance to on-site support and planned inspections, choose the membership that fits your practice’s equipment and support needs.
Compare support plansFrom £49 per site per month, excluding VATInitial 12-month membership term
A clear plan for
ongoing support
Bring your dental imaging support together with Dental Hygienics. Our memberships offer remote imaging software assistance, intraoral scanner support, and wider X-ray and CBCT support within the appropriate plan, subject to equipment acceptance.
Choose your membership
Compare the inclusions below, then speak to our team to confirm equipment eligibility.
Everyday remote support
Per site, excluding VAT
- Telephone and email support for covered equipment
- Remote imaging software assistance, where technically possible
- Compliance and servicing reminders
- 25% discounted labour rates
Planned maintenance and on-site visits are excluded.
Enquire about EssentialsSupport beyond the screen
Per site, excluding VAT
- Everything in Imaging Essentials
- Loan intraoral scanner, subject to availability
- Annual health review and compliance review
- Sensor, OPG/CBCT, and intraoral X-ray support
- On-site visits following triage
Included visits are capped at two per site per calendar month. User-error faults are excluded.
Enquire about ProfessionalSupport with planned inspections
Per site, excluding VAT
- Everything in Imaging Professional
- Same-day loan scanner dispatch, subject to availability and cut-off time
- Annual compliance review
- Planned inspections as appropriate, including EMC and QA
Included visits are capped at two per site per calendar month. User-error faults are excluded.
Enquire about CompleteAll prices exclude VAT. Initial term: 12 months. Response times are targets, not guaranteed resolution times. Equipment must be identified and accepted by Dental Hygienics. Parts, consumables, manufacturer charges, and third-party fees are excluded unless expressly included.
Support for familiar brands
Please enquire for other brands and to confirm cover for your equipment.
X-ray, sensor, OPG, and CBCT support is available within Professional and Complete memberships, subject to equipment acceptance.
From your equipment to the right plan
Tell us what you use
Share your equipment brands, models, and practice location with our digital support team.
Confirm your cover
We’ll confirm equipment eligibility and help you understand the inclusions and exclusions of your chosen membership.
Arrange your membership
Once agreed, your membership confirmation will set out your package, covered equipment, and start date.
Your questions,
answered
Is my equipment covered?
Coverage applies to equipment identified and accepted by Dental Hygienics. Send us your brand and model so we can confirm eligibility. An equipment inspection may be required.
Are on-site visits included?
Professional and Complete include visits following telephone or remote triage, capped at two per site per calendar month. User-error faults are excluded. Additional applicable charges are reduced by 35% once the allowance is exceeded.
Does the response target mean the fault will be fixed?
No. It is the target time for responding to your support request. Resolution depends on the fault, parts, remote access, manufacturers, and other suppliers.
What is the membership term?
The initial term is 12 months, followed by a rolling monthly membership. At least 30 days’ written notice is required to cancel at the end of the initial term. Early termination carries a charge equal to one additional month’s membership fee, alongside outstanding amounts.
Can I request one-off support?
Pay-as-you-go support is available subject to availability and a separate quotation or applicable terms. Contact the team to discuss your requirements.
Find the right cover
for your practice
Tell us your equipment brand and model, your practice location, and which membership interests you. We’ll help you confirm the next steps.
Call or WhatsApp our digital support team.
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